Yoco

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Merchants unable to complete biometric verification
Resolved·Degraded performance

Signup verification on the Yoco App has been restored and is processing normally. We apologise for the inconvenience

Fri, Sep 18, 2026, 08:06 AM
(1 month ago)
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Affected components
Sep 18, 2026, 07:31 AM
08:06 AM
Yoco App
Updates

Resolved

Signup verification on the Yoco App has been restored and is processing normally. We apologise for the inconvenience

Fri, Sep 18, 2026, 08:06 AM

Investigating

We've picked up an issue affecting our merchant onboarding verification process that may be causing delays completing signup. Our investigation is ongoing, we'll keep you posted here.

Fri, Sep 18, 2026, 07:37 AM(28 minutes earlier)

Investigating

We’ve picked up an issue impacting our biometric identify verification service that may be causing Merchants to fail vetting. Our investigation is ongoing - we’ll keep you posted here.

Fri, Sep 18, 2026, 07:31 AM